Published on June 4, 2026

MedRetractation: The PrestaShop Module That Helps You Comply with Withdrawal Rights Regulations

MedRetractation - Dedicate PrestaShop module

Consumer protection regulations continue to evolve, and online merchants must regularly adapt their stores to remain compliant.

With the latest legal requirements regarding the consumer right of withdrawal, e-commerce businesses are expected to provide customers with a simple, accessible, and reliable way to exercise their withdrawal rights directly online.

To help PrestaShop merchants meet these obligations, we developed MedRetractation, a complete withdrawal rights management module compatible with PrestaShop 1.6 through PrestaShop 9.

Why a Simple Contact Form Is No Longer Enough

Many online stores still rely on a generic contact form or email address to handle withdrawal requests.

However, this approach presents several limitations:

No formal proof of submission.
Difficulty proving the exact date and time of receipt.
Time-consuming manual processing.
Increased risk of administrative errors.
No management of legal exclusions.
Potential issues in the event of disputes or compliance audits.

The right of withdrawal is not just a customer service feature—it is a legal obligation that should be fully integrated into the customer journey.

MedRetractation: A Complete Solution for PrestaShop

MedRetractation transforms withdrawal management into a seamless workflow integrated directly into your PrestaShop store.

Customers can exercise their withdrawal rights from their customer account or directly from the order details page without having to search for contact information or send manual requests.

The entire process is completed in just a few clicks.

A Legally Reliable Acknowledgment of Receipt

One of the most important aspects of withdrawal management is proving that the request was received.

For every withdrawal request, the module automatically generates:

An acknowledgment email.
A timestamped PDF receipt.
Date and time records.
Customer IP address records.
Browser and user-agent information.

These elements provide merchants with reliable evidence should a dispute arise.

Complete Back-Office Management

Merchants benefit from a dedicated administration interface allowing them to monitor and manage all withdrawal requests.

From the PrestaShop back office, they can:

View all requests.
Search and filter records.
Download acknowledgment PDFs.
Monitor refund deadlines.
Export request data.
Notify customers automatically.

A dedicated order status called “Withdrawal Requested” is automatically created during installation to simplify operational workflows.

Smart Management of Legal Exclusions

Not all products are eligible for withdrawal rights.

Consumer protection laws provide several exceptions, including:

Customized products.
Digital content.
Certain services.
Hygiene products after unsealing.
Perishable goods.

MedRetractation allows merchants to configure these exclusions directly within PrestaShop.

You can exclude:

Virtual products.
Entire categories.
Specific products.

The withdrawal button is automatically hidden whenever an order contains only excluded products.

Ready-to-Use Legal Content

Updating Terms & Conditions is often one of the most challenging aspects of legal compliance.

To simplify this process, the module includes:

A ready-to-use withdrawal clause.
The official withdrawal form.
Legal exclusion texts.

These documents are available in 18 languages, making compliance easier for international stores.

Compatible with All Modern Versions of PrestaShop

Like all Mediacom87 developments, MedRetractation has been designed for maximum compatibility.

The module supports:

PrestaShop 1.6
PrestaShop 1.7
PrestaShop 8
PrestaShop 9

It is also compatible with PHP versions ranging from 5.6 to the latest PHP 8.x releases.

No native PrestaShop tables are modified, ensuring long-term compatibility and easier future upgrades.

Compliance Without Complexity

The goal of MedRetractation is simple: help merchants comply with withdrawal rights regulations without turning request management into an administrative burden.

By combining a customer-friendly withdrawal process, legally reliable acknowledgments, exclusion management, refund tracking, and ready-to-use legal content, the module provides everything needed to manage withdrawal rights efficiently within PrestaShop.